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How do I return an item?

How do I return an item?

Dorm Co knows that you may be shopping for your college dorm supplies in May (after high school graduation), but you may not realize your dorm product purchase is not what you needed until August (after you move in to the dorms). For this reason Dorm Co offers a 120-day return policy. If your ordered products have not been used and the packaging is intact and has not been damaged, Dorm Co will allow refunds for up to 30 days and store credit for any orders returned after 30 days and before 120 days. The 30-day and 120-day time-frames span from the date you received your order to the date it arrives back to us. The refund or store credit will be for the purchase price of the product and will not include the shipping cost. For store credit, the store credit code will be emailed to you and it does not expire.

Return shipping costs are the sole responsibility of the customer. Dorm Co does not cover return shipping costs. Dorm Co will not provide call tags or shipping labels. Orders returned by the "return to sender" method will be deducted the return ship cost Dorm Co incurs. "Return to sender" shipping is not recommended, as there is a higher likelihood of your package being delayed, damaged, or lost during shipment. It is important to return to the address below to avoid the '"return to sender" ship charge deduction. Although Dorm Co does not cover return shipping costs, we do not charge a re-stocking fee on returns. This means if you get the returned goods back to us and follow our conditions, there are no additional fees.

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All returned products must be in their original, salable, completely clean condition in order to receive a refund. All parts and pieces of a product must be included. Bedding and other washable products cannot have been washed. Orders returned in a used, damaged, or dirty condition cannot be refunded. We recommend buying insurance in case the shipper damages the return while in transit. Items must be free of dirt, dust, hair, or any such materials. If a returned order comes back in violation of the stated requirements, it will not be subject to a refund. Please ship your return with your packing slip or order invoice to the address below (we need your order number to be able to identify your order). Please do not write your order number and do not place any packing slip stickers on the product or product package itself as this is not considered a salable condition and will disqualify your order from receiving a refund. Please contact customer service at help@dormco.com if you require a new packing slip or order invoice to be emailed to you. Please circle the items you have returned, and a refund will process typically in 4-7 business days from the date which we receive your return. We strongly suggest shipping your return via a shipping method in which you can track your shipment. By tracking you can be sure we have received your returned order. Please read this information carefully, as exceptions to the policy are not permitted.

Dorm Co
575 Kennedy Rd.
Dock #11 Return Dept.
Cheektowaga, NY 14227

If you have any questions regarding your return, DormCo handles this exclusively through email (help@dormco.com). By corresponding through email, you, the customer, has proof and detailed information about your return that you can reference at any point in time. This provides not only peace of mind, but it also provides a speedy refund, which keeps everyone happy! :)
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