COMMON SHIP QUESTIONS & ANSWERS
Is shipping really just $2.95 with no minimum purchase?
YES! Shipping is just $2.95 for your entire order for a 4-8 business day delivery. That's right,
whether you buy 1 item or 100 items you pay just $2.95 (Flat Rate Shipping) The only catch is that
you must ship within the
48 contiguous United States.
How Fast will my order ship?
Orders ship within 24
hours! That's right you pay $2.95 shipping and we
get your order out the door in 24 hours or less! Keep in mind weekends
don't count because our shipping carriers do not work on weekends. If
place an order Friday night, 24 hours is considered Monday. Your
tracking information will be emailed shortly after your order ships.
How long do orders take to arrive?
We ship within 24 hours and orders take 4-8 business days to arrive based on your location. Our $2.95
shipping moves via standard ground shipping via UPS, Post Office or a combination of both (Surepost method). Since we ship most of products from our Madison (Nashville), TN warehouse you can estimate based on your Ship To location the total # of days it will take for your order to arrive. For example the closer you live to TN the lesser the number of days it will take your package to arrive.
What if I need my order faster?
We can do that! Because we ship most of products from our main Madison (Nashville), TN warehouse and we ship within 24 hours, we can ship AS FAST
WANT. During checkout you'll see faster shipping options listed under
everyday $2.95 shipping. These include: Shipping Fast Pass (Orders Cut the Line and if placed before 1pm CT your order will ship the same day), Guaranteed 3-Day or Guaranteed 2-Day and Guaranteed Overnight and First Overnight shipping. That's
right, if you are willing to pay the
overnight delivery charge, you can get your order within 24 hours
as long as it's placed before 1 p.m. CT.
About Fast Pass: Many customers opt for Shipping Fast Pass, which arrives 2-3 days faster than our $2.95 Standard option. Why? Because Fast Pass orders get priority. Your order moves to the front of the line and if your order is placed before 1pm CT it will ship the same day. Further by selecting Fast Pass your order will not ship slow boat by the US Post Office and it will not ship via Surepost (slower, because it is a combination of UPS and the Post Office) Added Bonus: Shipping Fast Pass doesn't just move your order to the front of the queue it also ensures if there is an inventory shortage, your order as a Fast Pass order will get priority over previous orders not placed with Shipping Fast Pass.
What is your cut-off time for all upgraded Shipping including Fast Pass?
Good Question. Any orders prior to 1pm Central Time, we guarantee that
the upgraded Shipping options including Fast Pass will go out the same day. For example if you
order on a Tuesday at 1:59pm ET and select the shipping speed Fast Pass at checkout your order will go out the
same day. This also means if you ordered Overnight shipping, you'll get it Wednesday,
2-Day you'll get it Thursday, 3-Day Friday and Fast Pass a full 2-3 days faster than our Standard $2.95 option. Orders after 1pm are guaranteed to
the next day. You ask: "What happens if I order from 1-2pm CT, select Fast Pass or another upgraded shipping option and really need it to ship the same day?" Call us! (888-925-2899) Sometimes our service team can get exceptions to occur. It's a novel idea, a customer service team that works in an office next to our warehouse and not in India (no offense to India). Brilliant! With service next to the warehouse we can help without delays!
I live in Hawaii, Alaska or Puerto Rico, how does your shipping work for me?
We can ship your order, however our $2.95 shipping cannot be extended to your
location. Upon checkout you'll see the shipping options that are
I live internationally, but I'll be attending university in America.
Can I order
Absolutely! We accept PayPal or credit cards from your bill-to
address and we can ship your order directly to your university. Please
make sure your University address is correct and complete, and we can ship your
order for the $2.95 rate or you can upgrade your shipping to get it faster. If you want
to place an order today, but you don't want it to ship until a future date,
simply email us at firstname.lastname@example.org. Include your order # and the date you
want your order to ship and we'll pre-pack it and have it scheduled for your
desired arrival date. By doing this, you know that if you are coming all the
way from England, Australia or whatever country you call home, your dorm stuff
will arrive and be ready for your arrival.
Do you take returns?
Of course! Please click here for details.
WAIT ... I have a question you did not answer.
No problem, when in doubt email us at email@example.com or call 888-925-2899