COMMON SHIP QUESTIONS & ANSWERS
Is shipping really just $2.95 with no minimum purchase?
YES! Shipping is just $2.95 for your entire order for a 5-10 business day delivery. That's right,
whether you buy 1 item or 100 items you pay just $2.95. The only catch is that
you must ship within the
48 continental United States.
How Fast will my order ship?
Orders ship within 24
hours! That's right you pay $2.95 shipping and we
get your order out the door in 24 hours or less! Keep in mind weekends
don't count because our shipping carriers do not work on weekends. If
place an order Friday night, 24 hours is considered Monday. Your
tracking information will be emailed shortly after your order ships.
On rare occasions certain products take longer than 24 hours to ship.
This is usually due to extreme demand or if the product is made-to-order
in the USA or comes from a sister warehouse. You can find this information out by viewing
Availability within each product description. Typically you will see Usually Ships in 24 Hours, in the product description. If you however see a longer wait period, we do apologize for the delay.
How long do orders take to arrive?
We ship within 24 hours and orders
typically take 5-10 business days to arrive. Sometimes it's faster, but
we never want to over-promise. Our $2.95
shipping moves via standard ground shipping, which takes on average 5-10
business days depending
on your location. Since we ship 99.99% of products from our Buffalo, NY,
warehouse you can guesstimate when in the 5-10 business day range that
will arrive. Overall it is sometimes hard to guess, that's why we say to
expect 5-10 days after your order (weekends do not count as days).
What if I need my order faster?
We can do that! Because we ship 99.99%
of products from our main
Buffalo, NY, warehouse and we ship within 24 hours, we can ship AS FAST
WANT. During checkout you'll see faster shipping options listed under
everyday $2.95 shipping. These include: FedEx/UPS and USPS Ground, 3-Day or 2-Day and Overnight and First Overnight shipping. That's
right, if you are willing to pay the
overnight delivery charge, you can get your order within 24 hours
as long as it's placed before 2 p.m. EST.
Many customers opt for FedEx/UPS and USPS Ground, which arrives in 2-5 business days from your order
date. For some, your order may even arrive within 24 hours. The best way to
know how long your delivery will take is to go to
plug in your zip code, our zip code (14227), and the weight (you can
anything, as weight does not dictate how long a shipment takes). Next
"Use an already Scheduled pick-up" and hit GET A QUICK QUOTE. The
shipping rates won't apply as we pass on all of our discounts, which
only pay a fraction of the price. What does matter is how long UPS
estimates arrival. On average you'll find that if you live in the
Northeast your order arrives in 1-2 business days, South or Midwest 2-3
business days and West Coast or Deep South 4-5 days.
What is your cut-off time for all upgraded shipping?
Good Question. Any orders prior to 2 p.m.
Eastern Time, we guarantee that
the upgraded shipping order will go out the same day. For example if you
order on a Tuesday at 1:59 p.m. ET your upgraded FedEx/UPS and USPS Express
shipping will go out the
same day. This means if you ordered Overnight shipping, you'll get it Wednesday,
2-Day you'll get it Thursday, 3-Day Friday and Ground, you'll get
it within 2-5 business days following
the date you placed the order. Orders after 2 p.m. are guaranteed to
the next day. From there you can estimate the date of arrival based on
shipping method you choose. Once again keep in mind weekends in the
shipping world do not count as days.
I live in Hawaii, Alaska or Puerto Rico, how does your shipping work for me?
We can ship your order, however our $2.95 shipping cannot be extended to your
location. Upon checkout you'll see the shipping options that are
I live internationally, but I'll be attending university in America.
Can I order?
Absolutely! We accept PayPal or credit cards from your bill-to
address and we can ship your order directly to your university. Please
make sure your University address is correct and complete, and we can ship your
order for the $2.95 rate or you can upgrade your shipping to get it faster. If you want
to place an order today, but you don't want it to ship until a future date,
simply email us at firstname.lastname@example.org. Include your order # and the date you
want your order to ship and we'll pre-pack it and have it scheduled for your
desired arrival date. By doing this, you know that if you are coming all the
way from England, Australia or whatever country you call home, your dorm stuff
will arrive and be ready for your arrival.
Do you take returns?
Of course! Please click here for details.
WAIT ... I have a question you did not answer.
No problem, when in doubt email us at email@example.com or call 888 925 2899
DormCo holds the right to ship with UPS or USPS in place of FedEx for Ground, 2DAY,
3Day or Overnight Shipping options. Who we ship with varies, but what
does not vary is that fact we will meet the shipping timeframe you