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How DormCo Ships To You

DormCo Shipping Guarantee:

We strive to ship all our packages within 24 Hours (1 day). At our main warehouse in Buffalo, NY, we handle 99.9% of the products we sell. From here you can estimate the shipping time to your destination. For areas in the Coastal Pacific and Deep South, you can expect shipping to take a little longer, whereas destinations in the Northeast could expect quicker delivery. As shipping situations are unpredictable, this is always an estimate. Times when DormCo is not responsible for the shipping window being interrupted would be for instances of aliens attacking, mail trucks catching fire, or natural disasters slowing service.

If we miss your window on our part, your shipping will be refunded to the time frame it was delivered in. Say you had selected Ground and the package arrived 6 business days later, you would be refunded the difference between your cost and the surepost option ($2.95). But when shipping delays are not our fault, we do not refund the shipping cost. This includes giving an incomplete ship to address, wrong shipping address or payment difficulties. For shipping reference, business days will be Monday – Friday, excluding any holidays. If you have any additional shipping specific questions, feel free to call at 1-888-925-2899 or send an e-mail at help@dormco.com.

Other Shipping Situations:

For international, APO/FPO, Alaska, Puerto Rico and Hawaii orders, the standard shipping options below and the situations above do not apply. Rates and options will appear, but they will be different.

Standard Shipping Option:

SurePost - (5-10 Business Days)

Surepost is an economical way for you to ship your order. For our low flat rate of only $2.95, no matter the size or weight of your order, we’ll ship it to you. Fedex/UPS will deliver the package to your local post office; from there your local mail courier will handle final delivery. For areas that do not have a USPS center, UPS/Fedex Ground is necessary.

Upgraded Shipping Options:

If you order before 2 p.m. ET, your order will ship out the same business day. For orders placed after 2 p.m., your order would ship the following business day.

The following time frames will include examples of an order placed at 9:30 a.m. ET on Monday.

Fedex/UPS Ground: (2-5 Business Days) – Expect the package no later than the following Monday.

Guaranteed 3rd Day: – Expect your order to arrive no later than Thursday.

Guaranteed 2nd Day: – Your package would arrive no later than Wednesday.

Guaranteed Overnight: – Your order would arrive Tuesday.

Guaranteed First Delivery Overnight: – This is the fastest shipping option available. Your order would arrive early Tuesday morning.

Choose Your Options
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