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Return to Help Index| SHIPPING AND RETURNS | |
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| Details On Shipping | |
COMMON SHIP QUESTIONS & ANSWERS
Is shipping really just $2.95 with no minimum purchase?
What if I need my order faster?
I live in Hawaii, Alaska or Puerto Rico, how does your shipping work for me?
Do you take returns? Of course! Please click here for details.
WAIT ... I have a question you did not answer.
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| RETURNING PRODUCTS - OUR RETURN POLICY | |
| How do I return an item? Items must be returned within 30 days after delivery to the customer to be eligible for a refund or between 30 - 120 days for store credit. The refund or store credit will be for the purchase price of the product and will not include the shipping cost. If you receive store credit, it will be applied directly to your account and does not expire. Please read the information below carefully, as exceptions to the policy are not permitted. All returned products must be in their original, salable, completely clean condition and all parts and pieces need to be included in order to receive a refund. Bedding and other washable products cannot have been washed. Orders returned in a used, damaged, or dirty condition (including hair and other debris) cannot be refunded. If a returned order comes back in violation of the stated requirements, it will not be subject to a refund. Please include a packing slip, order invoice, or a piece of paper with your order number on it with your return so that we can identify your order. Please allow at least 4-7 business days from the date the item is received back for the return and refund to be processed. We strongly suggest shipping your return via a shipping method in which you can track your shipment so that you can be sure we have received your returned order. If an order is refused and sent back via a “Return to Sender” method, those return shipping costs plus $15 per box will be deducted from the refund. This method is not recommended, as there is a higher likelihood of your package being delayed, damaged, or lost. Return shipping costs are the sole responsibility of the customer and Dorm Co does not cover these costs, including return shipping labels, pick ups, etc. Returns should be sent to: Dorm Co 528B Myatt Drive Dock #13 - Return Dept. Madison, TN 37115 If you have any questions regarding your return, please email help@dormco.com. By corresponding exclusively through email, you have proof and detailed information about your return that you can reference at any point in time. This provides not only peace of mind, but it also provides a speedy refund, which keeps everyone happy! :) |
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| Shipping 2024 | |
FLAT RATE SHIPPING
$2.95 Ship Cost on Your Entire Order No limit on the # of items you purchase! When determining the # of ship days do not count the day you order, unless you have upgraded to "Shipping Fast Pass" Our Flat Rate $2.95 shipping option ensures your order ships the next business day, and would arrive within 4-8 business days. Need to Upgrade? Order before 1pm CT and select "Fast Pass" shipping during checkout Shipping Fast Pass moves your order to the front of the queue to ship the same day if placed Monday thru Friday If placed on a weekend or holiday your order will be shipped out the following business day Shipping the same day means you'll receive your order 1-3 days sooner! Shipping Fast Pass is a Flat Rate $8.00 Questions?: 1-888-925-2899 or Help@DormCo.com |
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| Shipping Time Frames - Ship to your College/University, Home, PO Box or Work Address | |
Standard (Arrives in 4-8 Business Days)
Always $2.95 and
always a way to save! This shipping option is truly a DEAL. The only catch is that orders typically take 4-8 business days to arrive
due to the utilized ship method known Surepost or other slow post office options. It
takes 4-8 days to arrive because UPS first picks up the package
and then delivers it to your local post office for final delivery by
your local postal carrier.
Due to both UPS and the US Post Office handling your package, added time is needed, but you get a cheap flat rate ship cost of $2.95, no matter how many items you order. You must select this option when shipping to a P.O. Box, however a college address with a P.O. Box is actually considered a "college box," which means when shipping to a college or university address, you can select any of DormCo's offered shipping options.
When do orders ship?: Within 24 hours after you place your order (weekends and holidays excluded).
Order Arrival Example: If
you order anytime on Monday (example day chosen), your order ships the
next day and is 100% guaranteed to arrive in 4-8 business days after
that.
Fast Pass (Arrives in 2-5 Business Days)
If selected your
order will ship with either UPS, FedEX, or USPS Priority via GROUND. The arrival date
ranges from 2-5 business days because UPS range on how long the
package will take to deliver based on your proximity to Madison (Nashville), TN (our main warehouse location). Overall, our Fast Pass Ground option
will be 2-3 days faster when compared to our Standard $2.95 option.
If time is of concern, this option adds very little ship cost and will
ensure your goods arrive faster.
When do orders ship?:
Same day if you place your order prior to 1 p.m. CT (weekends and
holidays excluded). If after 1 p.m., orders ship the next business day,
which equals 24 hours or less from the time you ordered.
Order Arrival Example: If
you order on a Monday at 11 a.m. CT, your order ships the same day and
is 100% guaranteed to arrive in 2-5 business days after that. If you
order on a Monday at 8 p.m. CT, your order ships the next day and is
100% guaranteed to arrive in 2-5 business days after that.
Express Guaranteed 3-Day Delivery
Orders ships typically by UPS/FedEx Express Air and USPS Expedited. Guaranteed to arrive in 3 business days.
When do orders ship?:
Same day if you place your order prior to 1 p.m. CT (weekends and
holidays excluded). If after 1 p.m., orders ship the next business day,
which equals 24 hours or less from the time you ordered.
Order Arrival Example:
If you order on a Monday at 11 a.m. CT, your order ships the same day
and is 100% guaranteed to arrive on Thursday (3rd Business Day) of that
same week. If you order on a Monday at 8 p.m. CT, your order ships the
next day and is 100% guaranteed to arrive on Friday (3rd Business Day)
of that same week.
Express Guaranteed 2-Day Delivery
Orders ships typically by UPS/FedEx Express Air and USPS Expedited. Guaranteed to arrive in 2 business days.
When do orders ship?:
Same day if you place your order prior to 1 p.m. CT (weekends and
holidays excluded). If after 1 p.m., orders ship the next business day,
which equals 24 hours or less from the time you ordered.
Order
Arrival Example: If you order on a Monday at 11 a.m. CT, your order
ships the same day and is 100% guaranteed to arrive on Wednesday (2nd
Business Day) of that same week. If you order on a Monday at 8 p.m. CT, your order ships the next day and is 100% guaranteed to arrive on
Thursday (2nd Business Day) of that same week.
Express Guaranteed Overnight Delivery
Orders ship typically UPS/FedEx Express Air and USPS Overnight. Guaranteed to arrive in 1 business day.
When do orders ship?:
Same day if you place your order prior to 1 p.m. CT (weekends and
holidays excluded). If after 1 p.m., orders ship the next business day,
which equals 24 hours or less from the time you ordered.
Order
Arrival Example: If you order on a Monday at 11 a.m. CT, your order ships
the same day and is 100% guaranteed to arrive on Tuesday (Next Business
Day). If you order on a Monday at 8 p.m. CT, your order ships the next
day and is 100% guaranteed to arrive on Wednesday (next business day).
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When do the shipping options above not apply?
International / FPO & APO / Hawaii, Alaska & PR
Our
standard shipping options above do not apply to International, APO/FPO
and shipments outside the continental 48 United States. Rates and
options will appear but will not be the same as those depicted above
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What is the Guarantee?
If we miss your
ship window we refund your shipping cost to the ship window we meet. So
for instance if you upgrade to "Fast Pass" 2-5 business
day delivery and it arrives after 6 days, we refund your ship cost to
the $2.95 cost for failing to meet what you paid for. Further if our
error creates a situation where the order has arrived too late and you
no longer want your order, then we will pay for the return shipping of
your package(s) and refund your order in full.
The only
times we do not refund ship costs or cover return shipping on a missed
guarantee is if we miss your paid-for ship window and it is not our
fault. This would include if you put the wrong ship address or forget
part of the ship address (apartment #, etc) or if we get it to FedEx/UPS
on time but due to a natural disaster, extremely bad weather or their
truck blows up (has happened once) they fail to deliver it on time. In
these instances we did our part to meet the guarantee, and circumstances
out of our control take the blame and do not apply to our guarantee.
Note:
It is extremely rare for DormCo to miss a ship window. We make the
guarantee to provide you, our customer, with an added level of trust in
our commitment to on-time service. DormCo knows that orders arriving
late are extremely detrimental. We take it as seriously as Santa Clause
coming on December 26th, which is of course completely unacceptable!
In other words, we'll meet your paid-for ship window.
Any shipping questions please call us at 888-925-2899 or email Help@DormCo.com
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